Learn how to build collaboration and eliminate conflict in virtual teams
Type of Product: CD
We have seen a significant increase in the number of remote employees in the last 20 years and many of us now work regularly with colleagues based in different buildings, states, countries and even continents. It’s not uncommon for team members to be in different time zones or even speak different languages.
And while the advances in technology and communication capabilities have made these situations possible and much easier than in the past, many challenges still remain in managing teams and keeping staff engaged and productive…from a distance.
Managing a team that is spread out can present huge challenges, even for the most experienced managers.
How do you ensure that everyone feels that they are treated fairly, particularly if you see some team members more often than others?
How can you prevent remote team members from feeling isolated?
How can you encourage feedback and dialogue when most communications are electronic?
The very nature of remote teams often leads to conflict. Think about it: in-person communication involves much more than just words.
When we are expressing agreement, we often nod, smile, or make gestures.
Likewise, when we are expressing disagreement or are frustrated, our communication can include facial expressions, body language and even shaking of the head – all of which are completely invisible to the virtual employee.
Plus in virtual settings, there are fewer opportunities for the informal communication that happens naturally at physical locations – opportunities where small issues or concerns are easily resolved before they become major conflicts.
Because of these challenges and because of the strong link between communication and physical presence, when it comes to our virtual teams, we must take steps to be more conscious leaders.
Join us for 60 minutes and learn tips and techniques to keep your dispersed team unified and motivated.
- Effective communication principles that ensure everyone is heard and understood
- How to set ground rules and keep everyone on the same page (no matter where they’re located!)
- Tips for encouraging feedback and increasing regular dialogue
- How to recognize conflict (and address it) before the situation explodes
- How to craft written messages that resolve rather than escalate conflicts
About the Presenter:
Guy Harris’ career includes service as a nuclear engineering officer in the U.S. Navy submarine fleet, various supervisory/managerial roles in the chemical industry and personal business ownership. In the early 1990s, he began to actively pursue the practical application of leadership, communication, team building and conflict resolution principles.
He is a Certified Human Behavior Specialist, a Master Trainer in the DISC Model of Human Behavior, and a Conflict Resolution Subject Matter Expert.
Typical client concerns prior to working with Guy are forging a team from a group of individuals, moving a team past the conflict stage of team development, developing other leaders, expanding personal influence within the organization, communicating more effectively, and developing buy-in for new programs and processes.
Clients consistently comment on how quickly Guy helps them diagnose their “real” challenges and create plans for overcoming them. Workshop participants rave about the way his stories and experiences relate learning points in ways that are fun, engaging, and memorable.
As a consultant, trainer, and coach, Guy has worked with large and small clients, businesses, not-for-profit organizations, and individuals from Boston to Brisbane and from Ottawa to Orlando. His past clients include: Sun Chemical Co., Ivy Tech Community College, The Good Samaritan Society, Redbox, Purdue University, Delta Career Education, The American Farm Bureau Association, Butler University, Alpha Chi Omega Sorority, Panda Express, and many others.
Guy is the co-author of From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership, Sell Naked on the Phone, and The Behavior Bucks System. He has been a contributing author, content developer and editor on other books and training materials including: Presenting With Style; Leadership @ Work, Leadership Brief and To The Point, and Leadership: It’s an Inside Job.
How can I order?
1) Online using the register/order buttons on this page.
2) Call customer service at 317-387-1424, extension 5.
What is an Audio CD?
The Audio CD is an audio recording of a teleseminar. You can listen to the CD in a CD player or through the CD drive in your computer. CDs include all presentation materials. All CDs are shipped 3 – 5 days after purchase.