Creating Sales Credibility Online

Course Description

Today’s sales professionals are asked to manage larger territories and travel less. As a result, they use such as Zoom and Microsoft Teams to conduct client conversations. But can your sales reps build the same kind of business relationships in a virtual world as they do in person? Are their online sales conversations just as rich as when they’re face-to-face with a prospect?

Creating Sales Credibility Online helps today’s sales professionals identify and develop the skills needed to succeed in a virtual sales environment. Each module is delivered on your company’s presentation platform to ensure immediate application.

Participants will learn:

• The most common complaints about virtual sales calls from both salespeople and customers
• Creating a solid visual impression:
- Camera angles and eye contact
- Lighting and other technical issues
- Professional appearance and decorum
• Encouraging customers to use virtual meetings vs telephone
• Opening the sales call to engage the customer and get them talking
• Tips and best practices for using the tools of your platform to demonstrate products and services:
- Webcam views
- Screen sharing
- File sharing, whiteboards, chat and other features as your platform allows
• Active listening in a virtual environment
• Closing the call with an eye to continuing the relationship and setting up the next call

The second module of the 2-part class is designed to give participants hands-on, in-depth knowledge of their presentation platform, answer specific questions, and practice opening sales calls, demonstrating value and learning to present effectively using the technology at their disposal.

Training is available on WebEx, Skype for Business, Microsoft Teams, and Zoom

Available Formats