When you think about what makes a high-functioning team (whether in person, remote or hybrid) really click, several factors come to mind. In our research for The Long-Distance Teammate, we discovered one of the most important things that contribute to a really solid, trusting, team culture: a constant flow of feedback from and to our colleagues. Giving is as important as … [Read more...]
Do You Hold People Accountable or Help Them Be Accountable?
Accountability. We throw the word around quite a bit in leadership circles. We use phrases like ‘holding people accountable.” To many managers, it’s the stick we use when the carrot doesn’t work. In the words of that great philosopher Inigo Montoya in The Princess Bride, “You keep using that word. I do not think it means what you think it means.” Can we hold people … [Read more...]
Thinking About Feedback Backwards
Offering feedback to people who aren’t located with you can be complicated. Should you send an email or get on the phone? Do you need to set up a zoom call, or will a quick shout-out on Slack get the job done? And why do they act like you’ve never told them something before when you said it just the other day? Maybe we need to think backwards when we consider offering feedback … [Read more...]
What If You Did Yelp Reviews for Your Team?
I read recently that negative reviews online carry so much weight it takes eight positive reviews on Yelp to counteract a single bad review. While this is bad news for your local diner, why is it relevant to those who lead remote teams? The reason is that people take negative feedback much more seriously than positive feedback. The problem with long-distance reviews Our … [Read more...]
Leaders: Remember You Have Superpowers
As leaders of a remote team, it is easier to get down on ourselves. We aren’t getting the participation from our team we’d like. People aren’t honest with us about how their work is going, and we think everything is fine only to have fires pop up in the least likely places. We feel powerless. It seems funny then that others think of you as a superhero (or villain, depending on … [Read more...]